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My account is saying I am still on a free trial but I already purchased
My account is saying I am still on a free trial but I already purchased

This article will help if your account is saying that you are on a free trial even though you have already purchased a subscription.

Zack Lefebvre avatar
Written by Zack Lefebvre
Updated over 4 years ago

Follow these steps if you believe you've already purchased a HoopMetrics Subscription, but your account is not displaying it. 

  1. Navigate to the New Game Screen

  2. Tap the "Help" button in the top right corner

  3. Select the option "My account isn't on a trial"

  4. Select the option "Refresh Subscription"

  5. If this does not work, please contact us at support@sixthman.co for assistance or tap help again and tap "Something else" to start a live chat!

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